Troubleshooting

As we have been helping people get signed up for the $1 membership offer, we learned some tips and tricks. If you're having trouble getting the $1 offer, hopefully one of these solutions will work for you. If not, please reach out for help (contact info below).

• You will want to go to hallow.com/parish on a web browser to get the $1 join option, not through the app. 
• Whether you have the free or paid version, you can still join the St. Patrick community and pray with us! Select the community bottom on the bottom right of the app, enter "St. Patrick Fremont" as your parish, select us from the list that pops up, and you're in! 
• We found that for some, especially Android phone users, had trouble if the Hallow app was already downloaded. The web browser kept directing them into the app, where they were unable to get the parish offer. In this case, either a) Use a computer to join and then be sure to log into your Hallow app exactly as you created your account, or b) Remove the Hallow app, join through your web browswer, and then reinstall the app.
• The $1 offer is for those not currently in a paid subscription with Hallow. It is our understanding that when it's time to renew, you will all be able to do so with a 20% discount code. 

If you are having issues that are not resolved with one of these tips, please reach out to:

Crystal Sixta at the parish office (402-721-6611 or csixta@stpatsfremont.org) or Hallow support at parishsupport@hallow.app by email